Service Payment & Store Policy

You are entitled to cancel your ready to ship order within 24 hours without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail customerservice@silhouettestitch.com

Conditions for returns:

In order for the goods to be eligible for a return after delivery, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

• The goods were not personalized

The following goods cannot be returned:

• Custom made items to your specifications or clearly personalized.

• Goods that have been used

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

77 West High St. Avon, MA 02322

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Tailored and Alteration Service Payment Policy

1. Payment Terms

• A non-refundable deposit (50%–70%) is required to begin all custom or bridal work.

• Full payment may be required upfront for smaller services or alterations.

• Remaining balance must be paid before final fitting or pickup.

• Accepted payment methods: Cash, Card, Zelle, etc.

2. No Refund Policy (Alteration and Custom Service)

• Due to the custom nature of services, all sales are final.

• No refunds will be issued once work has begun or alterations have been completed.

• Designer will make reasonable efforts to correct any issues at their discretion.

3. Cancellation Policy

• Cancellations must be made within 24–72 hours of booking to be considered.

• After this period, deposits are non-refundable.

• Work completed and materials purchased will be charged.

4. Change / Revision Policy

• Changes requested after initial approval may incur additional charges and extend timelines.

• Major design changes are treated as new services.

• All revisions must be documented and approved.

5. Fitting and Client Responsibility

• Clients must attend all scheduled fittings.

• Missed appointments may delay completion and result in additional fees.

• Clients are responsible for maintaining consistent body measurements.

6. Garment Risk and Liability

• Client acknowledges that alterations involve inherent risk.

• Silhouette Stitch is not responsible for pre-existing damage or delicate fabrics.

• If damage occurs due to workmanship, Designer will offer reasonable resolution.

7. Timeline and Delays

• All timelines are estimates only.

• Delays may occur due to fabric availability, client delays, or garment complexity.

• Rush services are available for an additional fee.

8.Final Approval and Pickup

• Garments must be inspected at final fitting or pickup.

• Once the garment leaves the premises, it is considered accepted and approved.

• No further liability is assumed.

9. Unclaimed Garments

• Items not picked up within 30 days will be considered abandoned.

• Silhouette Stitch reserves the right to dispose, donate, or resell unclaimed items.

10. Online and Digital Payments

• By submitting payment online, Client agrees to all store policies.

• Digital invoices must be paid within the stated timeframe.

• Processing fees may apply where applicable.

11. Pricing and Additional Fees

• Additional charges may apply for rush services, complex fabrics, extra fittings, or design changes.

• Pricing is subject to adjustment based on garment complexity.

12.Photo and Marketing Release

• Silhouette Stitch reserves the right to photograph and use images of garments for marketing.

• Clients may request to opt out in writing.

13. Policy Agreement

• By clicking below or submitting payment, Client confirms they have read and agreed to all policies.

• Client understands all services are custom and non-refundable.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail customerservice@silhouettestitch.com